This one’s a goody for work: Whaddaya gonna do if both parties are digging their heels in and being generally, all-around unhappy? (Meanwhile, omg, on the topic of all-arounds who’s excited for the Rio women’s all-around gymnastics final?? ME!)
You’re going to listen, keep cool, empathise where appropriate and keep your phone calls measured, concise and clear.
That’s whadyagonna do 🙂
